Refund & Cancellation Policy Manga Translator
Last Updated: 2025/10/23
Effective Date: 2025/10/23
Comprehensive trials; in rare outage cases, prorated handling applies
Policy Updates
We'll post updates here and notify you of significant changes via email or site notice
1. Subscription Services (Monthly/Annual)
Cancel Auto‑Renewal
We provide no‑login and daily sign‑in trials so you can evaluate before purchasing. If you want to stop renewal, contact support to request a review; the team will explain the available steps based on the subscription’s current status.
Refunds in Exceptional Cases
If verified service unavailability accumulates beyond 48 hours, we offer prorated handling: Estimated amount ≈ Current period fee × min(remaining days ratio, unused usage ratio). Final result depends on verification and payment provider rules.
2. One‑Time Purchases (Volume/Feature Packages)
Try Before You Buy
No‑login and daily sign‑in trials help confirm fit before purchase, so refunds are typically unnecessary.
Refunds in Exceptional Cases
If verified service unavailability accumulates beyond 48 hours, handling is prorated by unused amount:
Calculation:
One‑time: Estimated amount ≈ Total payment × Unused ratio (remaining unused ÷ total purchased). Subscriptions follow the method above.
Processing follows payment provider rules; we do not charge extra fees
No minimum remaining balance requirement; subject to verification
4. General Terms
How to Apply (Outage‑only)
- There is currently no self-service refund request option in your account. If the service was unavailable for more than 48 hours, contact support with your order ID and outage window; support will review the request.
- You may also contact support for assistance (48‑hour response).
Processing Time
Refunds are returned to the original payment method within 5–10 business days, depending on the provider.
5. Special Notes
EU users: a 14‑day cooling‑off period generally applies to digital services; it may be deemed waived once you start using the service (e.g., translating immediately after trial).
If you’re not satisfied with results, please contact support for free re‑translation or style adjustment; such cases are typically addressed without refunds.